General Terms and Conditions
Holiday Apartments Bad Kreuznach Karl Heinz & Elfriede Wirth
§ 1 Conclusion of Contract and Prices
1. The contract is concluded through a booking/reservation confirmation/invoice with the customer (a uniform designation for the orderer, organizer, guest, etc.). If the reservation is made by a third party, this party will also be a contractual partner, regardless of a valid authorization by the guest, and is liable for all obligations arising from this contract alongside the guest as joint debtor.
2. Subletting or further renting is not permitted. The use of the holiday apartment for purposes other than residential is not permitted.
3. The costs of the booked services must be received no later than 10 days before arrival. (Bank account or PayPal)
4. The guest contribution (formerly spa tax) is billed for and on behalf of the city of Bad Kreuznach and is calculated separately.
5. Cancellations by the owner are possible in the event of temporary uninhabitability of the holiday apartment or parts thereof due to force majeure. No liability claims or compensation claims can be derived from this.
§ 2 Obligations, Position, and Liability of the Customer
The customer becomes the tenant of the holiday apartment through the sent booking confirmation/invoice and has the following obligations towards the landlord:
1. The booked holiday apartment is available to the guest on the day of arrival from 2:00 PM and on the day of departure until 10:00 AM. The day of arrival and departure is considered one day. Prior arrangement for key handover is required for arrival.
2. The provision of the holiday apartment is valid for a maximum occupancy of 2 persons, including ancillary costs for water, electricity, heating, final cleaning, as well as initial equipment of bed linen and towels. Additional overnight guests are not permitted.
3. The landlord reserves the right to make changes to the offer and equipment.
4. Smoking and parties in the holiday apartment, as well as additional guests, are not permitted.
5. The accommodation of pets is not permitted.
6. The house rules must be observed. In particular, consideration must be given to other residents. Noise on the balcony is to be avoided, smoking on the balcony is not desired.
7. The holiday apartment must be treated with care and cleaned during the entire usage period.
8. Upon arrival, damages must be reported immediately. Failure to do so will result in the customer being liable for damaged items at the end of the rental period.
9. Damages in the holiday apartment and to facilities caused by the customer's fault will be charged to the customer. Natural wear and tear and unavoidable defects are excluded from liability for damages.
10. The use of the inventory is at the user's own risk.
11. The keys handed over upon arrival must be returned in full upon departure. In case of loss, the resulting follow-up costs will be charged to the customer.
12. Washing the provided bed linen and towels during the stay is not permitted. Furthermore, the use of bed and bath linen is exclusively intended for use in the apartment. Taking towels to, for example, swimming pools or treatments is not allowed.
13. When using the garage, the garage regulations must be observed.
§ 3 Withdrawal from the Contract/Cancellation of the Booking – Cancellation Fees
1. The customer can withdraw from the contract at any time before the start of the trip. The withdrawal must be confirmed to the customer.
2. In the event of a withdrawal by the customer, the following cancellation fees apply:
a. up to 44 days before arrival = 10% of the rental price,
b. from 43 to 29 days before arrival = 30% of the rental price,
c. from 28 to 15 days before arrival = 50% of the rental price,
d. from the 14th day before arrival = 80% of the rental price.
3. In case of early departure, the costs of the originally booked services must be paid 100%.
4. The conclusion of a travel cancellation insurance is recommended, e.g., at www.reiseversicherung.de
§ 4 Non-utilized Services
There is no entitlement to a refund for non-utilized services.
§ 5 Data Protection
As far as personal data of customers are collected, stored, and processed in the context of the booking, this is done exclusively for the purpose of proper contract execution in compliance with applicable data protection laws.
§ 6 Final Provisions
1. Should individual provisions of the contract with the customer, including these General Terms and Conditions, be wholly or partially ineffective, the remaining provisions shall remain unaffected.
2. The relationships between the contracting parties are governed by the law applicable in the Federal Republic of Germany.
3. The place of jurisdiction is Bad Kreuznach.
