General Terms and Conditions
of the Protestant Family Holiday and Education Center Ebernburg, valid from 09.09.2022
Dear guests,
The following terms and conditions are part of our reservation confirmation and are intended to help avoid misunderstandings and ensure that your stay is pleasant. We ask for your understanding and wish you a pleasant stay at Ebernburg.
Arrival
Your room will be available from 3:00 PM on the day of arrival.
Departure
We ask you to vacate your room by 10:00 AM on the day of departure. A longer stay is only possible in consultation with the reception.
Price-Inclusives
The price stated in the confirmation includes the services you have booked. That is, for
- Full board: breakfast buffet, lunch menu, dinner buffet.
- Half board: breakfast buffet, dinner buffet
- Package: breakfast buffet, coffee in the morning, lunch menu, coffee and cake, dinner buffet, non-alcoholic conference drinks in the conference room, 1 conference room with flipchart and pinboard.
Only meals that have been confirmed in writing according to your booking or ordered at the reception one day before consumption can be claimed. Ordered but not consumed meals must be charged in full.
Valuables
We are liable for items brought in according to the legal provisions according to § 701 ff BGB. Please therefore hand over money, securities, and valuables for safekeeping at the reception against receipt of a deposit receipt.
Parking
A large car parking area (unattended) is located in front of the castle. The castle courtyard may only be driven into for loading and unloading.
Payment Methods
For the settlement of your bill, we generally accept transfers, EC card payments with PIN, and cash payments. Family holidays pay on the day of departure by EC card and PIN or in cash.
Individual Billing for Group Bookings
Our prices apply only to services within the framework of group bookings and when billed to the organizer.
Individual billing with the participants is generally not possible.
Price
The price calculation is based on the price stated in the reservation confirmation, plus any additional ordered services. We reserve the right to change the price up to the day of arrival.
Early Departure - Under-occupancy
In the case of early departure, we will charge you a cancellation fee of 100% of the remaining total price from the early departure date. The same cancellation fee will be charged if the actual number of overnight stays deviates by more than 10% from the reserved number of overnight stays.
Accommodation
Accommodation is generally provided in a double room. Single rooms must be specified in the desired number at the time of booking.
Cancellations
We ask you to notify us of any cancellation immediately, but at the latest 61 days before your booked arrival date, in writing. For rooms not used by the guest, the Protestant Family Holiday and Education Center Ebernburg (EFFSt.) will account for the income from the re-renting of these rooms as well as the saved expenses. If the rooms are not rented out otherwise, EFFSt. can demand the contractually agreed remuneration and standardize the deduction for saved expenses of EFFSt. In this case, the guest is obliged to pay the following cancellation fees:
On the day of arrival 100% of the total price
1 - 7 days before departure 80% of the total price
8 - 60 days before departure 60% of the total price
The guest is free to prove that the aforementioned claim has not arisen or not in the required amount.
Advance Payments
If the expected invoice amount exceeds €3,000.00, an advance payment of 50% of the final amount resulting from the confirmation must be made. The amount must be credited to our account at the Protestant Bank by the day of arrival at the latest.
IBAN: DE 35 52060410 000 7001029 BIC: EENODEF1EK1
Drinks
In the conference and lounge areas of our house, drinks will be provided upon request. The consumption of brought-in drinks is not possible and will be charged with a “corkage fee” if applicable.
Conference Rooms
The conference room reserved for you is available for the entire stay when booking a conference package.
An extension of the pre-booked period is only possible in consultation with the reception.
For all other bookings, the first and second conference rooms will be charged. Please refer to the valid price list for the amount of the conference room fee.
Liability
The organizer is liable for damages caused by participants during a conference or leisure activity. The organizer is the person or institution to whom the reservation confirmation was issued.
Reservations
A room order is only considered completed if it has been confirmed in writing by us.
Jurisdiction
The place of jurisdiction is Bad Kreuznach