General Terms and Conditions (as of 08.06.2019)
Dear Guest,
We will do our utmost to make your stay as pleasant as possible. This also includes that you know exactly what services we provide and what obligations you have towards us. Please note that the terms and conditions are part of all contracts and that you acknowledge them with your signature.
- Contract Conclusion:
The contract is concluded as soon as the written confirmation from the hotel for the order of rooms and/or catering is confirmed in writing by the orderer.
- Arrival and Departure:
Unless otherwise agreed, the hotel will make the ordered room capacities available on the day of arrival from 3 PM, and a return of the room capacities must take place on the day of departure by 11 AM at the latest.
In the case of a delayed departure until 6 PM, the hotel is entitled to charge up to 50% of the price, thereafter up to 100%.
Reserved rooms must be occupied by 6 PM on the day of arrival, or the hotel must be informed in writing about a late arrival; otherwise, the hotel can freely dispose of the ordered rooms.
The orderer must provide the hotel with a list of guest names no later than 10 days before arrival.
- Definitive Number of Participants for F&B Services (Conferences, Events, Group Travel & Corporate Rate Agreements):
The orderer must inform the hotel of the definitive number of participants 5 working days before the start of the event. This stated number of participants is the basis for billing.
In the case of last-minute individual cancellations from 4 working days before the start of the event, point 5 of our GTC applies.
- Cancellation Deadlines for Booked Room Nights - the sum of all rooms over the entire stay - & Conference Packages (Conferences, Events, Group Travel & Corporate Rate Agreements):
The orderer is granted the following free cancellation deadlines for the completed services, provided that the written form is maintained:
100% of the booking volume up to 6 weeks (42 days) before arrival
50% of the booking volume up to 4 weeks (28 days) before arrival
10% of the booking volume up to 1 week (7 days) before arrival
For a booking of 60 room nights - the sum of all rooms over the entire stay - the cancellation deadlines increase as follows (Conferences, Events, Group Travel & Corporate Rate Agreements):
100% of the booking volume up to 12 weeks (84 days) before arrival
50% of the booking volume up to 8 weeks (56 days) before arrival
10% of the booking volume up to 2 weeks (14 days) before arrival
- No-Show/Cancellation Costs for Hotel Rooms & Conference Packages (Conferences, Events, Group Travel & Corporate Rate Agreements):
In the event of non-utilization of the ordered services, the orderer is obliged to pay for the ordered services in the amount of
80% for room bookings (pure net accommodation)
80% for bookings of conference packages. If the hotel incurs additional costs, e.g., due to commissioning subcontractors, these must be reimbursed in full against receipt.
- Cancellation Conditions for Individual Bookings according to our current hotel brochure (separate from group travel, a conference, event, or corporate rate contract):
You can cancel your wellness stay free of charge up to 14 days before arrival.
For a cancellation up to 7 days before arrival, we charge 50% of the booked service.
For a cancellation from 6 days before arrival, we charge 80% of the booked service. For a stay within 3 months from your cancellation, we will credit the cancellation fee in full. Any resulting credit will not be paid out and will expire. The credit of the cancellation fee is not transferable to friends, relatives, or other persons.
- Payments:
All invoices issued by the hotel are to be paid within 14 days of receipt without deductions by bank transfer, in cash, or by credit card.
The hotel is entitled to agree on an advance payment for the booked services. This is usually the case for new customers, organizers from abroad, or for events with an expected total volume of over €15,000. In the event of late receipt of this advance payment, the hotel may withdraw from the concluded contract.
- Liability of the Orderer towards the Hotel:
The orderer is liable to the hotel for all damages or claims caused directly or indirectly by him or his guests jointly and severally.
For items brought in, the hotel is liable according to the provisions of the BGB, unless the room or the container from which items were stolen was left unlocked.
Valuables require a deposit against receipt at the reception for liability in any case.
- Liability Exclusion of the Hotel:
The hotel is entitled to commission subcontractors for the fulfillment of individual program parts in the area of supporting programs and transfers booked by the orderer at the hotel.
In doing so, the hotel always acts in the name and on behalf of the orderer, in the sense of an intermediary, and is not liable for the proper fulfillment of the services of the respective subcontractor. Should any claims for damages arise from this against a subcontractor, these must be reported directly by the orderer to the subcontractor.
The invoicing of the hotel to the orderer and his obligation to pay remain unaffected.
- Miscellaneous:
The hotel reserves the right to withdraw from the contract if higher powers or labor disputes make fulfillment impossible, without any claims for damages being made.
Changes in room allocation, technology, promised rooms, or supporting programs are permissible as long as they do not affect the essential interests of the orderer.
The law of the Federal Republic of Germany applies, and the place of jurisdiction and fulfillment is the location of the hotel. Should individual provisions of these GTC be invalid, this does not affect the provisions.
Price, exchange rate, and date changes as well as changes in offers and printing errors are reserved despite careful processing. In case of errors in correspondence, the valid price list is decisive.
By acknowledging the terms and conditions, the customer confirms that he has taken note of the privacy policy.
The security of email transmissions cannot be guaranteed. Information transmitted via email may be intercepted or altered, lost or destroyed, delayed or incomplete, or contain viruses. The hotel therefore assumes no liability for errors or omissions of any kind in the content as well as other risks that are attributable to transmission via email. If you provide us with your email address or send unencrypted emails yourself, we assume that you are making a responsible choice to accept the above-mentioned risks.