General Terms and Conditions (GTC) of Meisenheimer Hof GmbH & Co. KG
As of 06.2024
- Scope
The GTC apply to all events in all business premises of the company, including the Boos von Waldeckschen Hof, the Kochhaus, and the Klostermühle Odernheim winery, as well as for events and services of Meisenheimer Hof GmbH & Co. KG that are provided outside the business premises; furthermore, for the rental of rooms and finally for all other services and deliveries related to events and room rentals of Meisenheimer Hof GmbH & Co. KG.
- Conclusion of Contract
The contract is concluded by the confirmation of Meisenheimer Hof GmbH & Co. KG. Meisenheimer Hof GmbH & Co. KG is free to confirm the booking in text form.
- Room Provision, Handover, Return
Booked rooms or event spaces are only available to the guest for the agreed time.
Booked rooms are available to the customer from 3 PM on the day of arrival. The customer has no right to earlier provision; booked rooms must be occupied by 6 PM at the latest. If this does not happen, the hotel can dispose of the rooms unless a later arrival time has been expressly agreed upon.
On the day of departure, the rooms must be vacated by the hotel by 11 AM at the latest. After that, the hotel can charge 50% of the room price for the additional use of the room until 6 PM, in addition to any damage incurred due to later vacating. The customer must inform the hotel service of a departure after 11 AM by 10 PM at the latest the day before.
Room changes are reserved for Meisenheimer Hof GmbH & Co. KG, as long as they are reasonable for the guest considering the interests of Meisenheimer Hof GmbH & Co. KG. This applies especially to events planned outdoors. The decision regarding the venue lies with Meisenheimer Hof GmbH & Co. KG up to 24 hours before the event.
Any transfer of use to third parties is excluded without prior consent from Meisenheimer Hof GmbH & Co. KG.
- Cancellation Policy
A withdrawal by the customer from the contract concluded with the hotel requires the written consent of the hotel.
In case of cancellation of a booking for guest rooms and/or event spaces, cancellation fees are generally to be paid by the guest. The basis for calculating the cancellation fees is the contractually agreed menu price and/or the room/event space price.
In case of cancellation of a definitively reserved room, the following regulations apply:
- Up to 2 weeks before the arrival date, cancellation fees are waived.
- Up to 8 days before the trip, a free rebooking is possible.
- Up to 1 week before the arrival date, 80% of the agreed price is due.
Under 1 week before the arrival date, 95% of the agreed price is due.
- In case of no-show, 100% of the agreed price is due.
In case of cancellation of a definitively reserved event and/or a rented event space, the following regulations apply:
- Up to 60 days before the event date, cancellation fees are waived.
- Up to 8 weeks before the event date, 65% of the agreed price is due.
- Up to 4 weeks before the event date, 75% of the agreed price is due.
- Under 4 weeks before the event date, 90% of the agreed price is due.
The guest is free to prove that the saved expenses of Meisenheimer Hof GmbH & Co. KG were higher in the individual case.
- Minimum Revenue
If a specified minimum revenue is achieved by the guest, Meisenheimer Hof GmbH & Co. KG will provide its premises for the planned event free of charge. If the minimum revenue is not reached by the guest, the difference to this minimum revenue will be charged to the guest by Meisenheimer Hof GmbH & Co. KG as room rent.
The following tiers are planned on weekends (Fridays & Saturdays) from May to October:
Cinema: 8000 EUR
Grotto / Bar: 2500 EUR
Restaurant: 4000.00 EUR
Café Meisentörtchen: 500.00 EUR
- Service Fee
From 12 AM, a service fee of 42.00 EUR per started hour per employee will be charged. The surcharge refers to the pure service time.
- Deposit
Meisenheimer Hof GmbH & Co. KG is entitled to demand a deposit of 50% of the agreed total service amount from the guest after the conclusion of the contract.
- Due Date
Invoices from Meisenheimer Hof GmbH & Co. KG are payable within 7 days of receipt of the invoice without deduction. In case of default, Meisenheimer Hof GmbH & Co. KG is entitled to demand the applicable statutory default interest.
- Offsetting
The guest can only offset with an undisputed or legally enforceable claim against a claim of Meisenheimer Hof GmbH & Co. KG.
- Withdrawal
Meisenheimer Hof GmbH & Co. KG is entitled to withdraw from the contract for a justified reason if:
- it has reason to believe that the event may jeopardize the smooth operation of the business, the safety, or the reputation of the house in public, without this being attributable to the area of control or organization of Meisenheimer Hof GmbH & Co. KG;
- force majeure or circumstances not attributable to Meisenheimer Hof GmbH & Co. KG make the fulfillment of the contract impossible;
- events are booked under misleading or false statements of essential facts by the organizer or purpose;
- the purpose or occasion of the event is illegal.
The statutory right of withdrawal remains unaffected.
- Obligation to Inform, Notification of Number of Persons
Group Arrivals In order to ensure a smooth process for room or group bookings from 10 persons, the guest must provide Meisenheimer Hof GmbH & Co. KG with a complete list of names no later than 7 days before the group's arrival.
- Seminars, Events, and Celebrations
The definitive number of persons as a basis for calculation must be communicated by the guest to Meisenheimer Hof GmbH & Co. KG in text form no later than 7 days before the event. Based on this, the following regulations apply:
- A change in the number of participants by more than 5% must be communicated to Meisenheimer Hof GmbH & Co. KG at least 5 working days before the start of the event and requires their consent.
- In case of an upward deviation, the actual number of participants will be calculated.
- In case of deviations in the number of participants by more than 10%, Meisenheimer Hof GmbH & Co. KG is entitled to recalculate the agreed prices and change the confirmed rooms, unless this is unreasonable for the guest.
- Data Protection
Meisenheimer Hof GmbH & Co. KG will use all personal data of the guest provided in connection with the booking or their stay solely for the establishment and execution of the contract and will not pass it on to third parties unless this is essential for the fulfillment of the contract. Furthermore, the personal data of the customer will not be used for market research purposes.
The guest can object to the processing and use of their data for advertising purposes by Meisenheimer Hof GmbH & Co. KG at any time. Telephone advertising by Meisenheimer Hof GmbH & Co. KG will also only take place with the prior express consent of the guest.
- Bringing Food and Beverages
The guest is generally not allowed to bring food and beverages to events. In special cases (national specialties, etc.), the contracting parties can make an exception agreement in text form. In these cases, an individually determined service fee or cover or corkage fee may be charged.
- Liability
The liability of Meisenheimer Hof GmbH & Co. KG and its agents for damages caused by fault is excluded, unless the damage was caused by intent or gross negligence; this does not apply to damages resulting from injury to life, body, or health, or the culpable violation of essential contractual obligations, i.e., such obligations whose fulfillment enables the proper execution of the contract and on whose compliance the contractual partner may regularly rely (so-called cardinal obligations).
In the event of a violation of essential contractual obligations that is not based on intent or gross negligence, liability is limited to the damage that Meisenheimer Hof GmbH & Co. KG foresaw as a possible consequence of the breach of contract at the time of the conclusion of the contract or would have had to foresee, taking into account the circumstances known or that it should have known.
- Items Brought, Decoration
The placement of decorative materials or other items in the rooms or event spaces is not permitted without the prior consent of Meisenheimer Hof GmbH & Co. KG. The use of throwing materials of any kind is also prohibited. Any necessary insurance for brought-in items is the responsibility of the guest. All brought decorative materials must comply with fire safety requirements.
- Bringing Pets
Pets may only be brought by guests with prior consent and written agreement from the hotel management and against payment of an individually agreed surcharge.
- Lost Property
Lost property or forgotten items will only be sent upon request and against reimbursement of costs. The hotel will keep the items for a period of 3 months.
- Place of Performance and Payment
The place of performance and payment is the registered office of Meisenheimer Hof GmbH & Co. KG.
- Final Provisions
If individual provisions of this contract are ineffective or unenforceable or become ineffective or unenforceable after the conclusion of the contract, the validity of the contract shall remain unaffected. Instead of the ineffective or unenforceable provision, the effective and enforceable regulation shall apply, whose effects come closest to the economic objective pursued by the contracting parties with the ineffective or unenforceable provision. The above provisions apply accordingly in the event that the contract proves to be incomplete.
Unilateral changes or additions by the customer are ineffective.
